Manuals       

File-Mate 1500 software manualFile-Mate 1500 User Guide (XX KB PDF). Note: This file is also part of the demo download.

Buy File-Mate 1500 software!

Start creating and printing HCFA 1500 / CMS 1500 forms today, starting at $79.

 

Questions? Call 855-376-1500 or email support@FormMagic.com

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File-Mate 1500 for CMS HCFA forms

Frequently Asked Questions

Once I order, how long does it take to get my registration number? You receive your registration number immediately after we approve your credit card.

What is your warranty and return policy? We stand behind our products and guarantee that product will work as advertised. All of our products are available as a demo, we highly encourage all users to first try the demo and make sure it works on your system and if you have any questions to call or write to make sure you are getting the correct product as all sales are final.

Can I use my old registration code for the new version? No, version 3 requires that you purchase an upgrade and you will receive a new registration number at the point. As an existing customer you should have received an email with a renewal discount code. If you did not receive this email please call tech support and we will resend the email.

What if I just purchased the old version last week? You're in luck! If you have purchased a full version within the last 30 days of a new product release, you are eligible for a full credit towards the purchase of the new product. Please contact tech support for your updated registration number.

Will the new version import my old data? Yes, new version of the software will have the ability to import data from the most recent previous versions. If may also be possible to import older versions, but this is dependent on the version.

Can more than one person use File-Mate? Yes, you can install File-Mate on a network server or on a shared folder on a local machine. Then one at a time, anyone with access can open and use the software.

Where does File-Mate store my data?
File-Mate stores all the data in a single file called HCFA.frm. This file is located in the main application folder.

Can I back up my data? Yes! File-Mate has both backup and restore functions, which you can access from the startup page. The backup tool copies your database to the Backup folder, which resides in the Tax-Mate folder. The Recover button overwrites existing data with your backup data.

Can I change the data once I have imported it? Yes — you can edit, add, or delete any data using File-Mate.

Can I print to plain paper? Yes. In fact, File-Mate can save you money because it prints forms on plain paper.

I'm getting an error when open the application "This action cannot be perform..." What should I do?
This error is usually caused by a conflict with the User Account Control on Window Vista and Windows 7. see PDF file for ways to solve the problem. (View PDF instructions)

How do I move the program from an old pc to a new one?
Simply move the folder contents from the old to the new. or use your original installer (same version as the current application) to install a copy of the program on the new pc. Then move your data file(s) (all the ".frm" files) to the new pc, and overlay the existing blank data file that was just installed with your old data file. (View PDF instructions)

Tech Support

How do I get Tech Support? We are a small company with limited resources, and we don't necessarily have some manning the tech support line every hour of the day.

Emailing your questions to Support@formmagic.com is your best bet for getting any answer.

If you prefer to call we do our best to answer the phone (855-376-1500) during business hours, and especially try to have someone answer during designated tech support hours:

Tuesday and Wednesday - 8:30am-11am

Monday and Thursday - 12:30pm-3pm

If we don't answer the phone it may mean we are on the line with another customer, please leave a detailed message and we'll call you back. If you are calling during non-business hours, holidays, weekend, etc., please feel free to leave a voice message, we try to answer all calls with 24 hours.

What are your business hours?
We are open 9-4:30 M-F, and observe most traditional US holidays. Since we are in Arizona, we are in Mountain Standard Time for the winter months, i.e. Day Light Saving time, and Pacific Standard Time for most of the summer months.

How does the remote support work?
We have the ability to log onto your computer (with your permissions, of course) and show you how the program works. We use a program called Team Viewer that be downloaded here: (Win,Mac).